Program Guidelines

The CommuteInfo program’s Emergency Ride Home service is currently available to those commuters registered with the CommuteInfo program who are participants in a registered bikepool, carpool, vanpool, or are an eligible transit rider*.

Eligibility by Employment Status

  • Full Time & Part Time Employees
  • Full Time & Part Time Students
  • Volunteers

Eligibility by Mode

  • Registered CommuteInfo Bikepool Commuters
  • Registered CommuteInfo Carpool Participants
  • Registered CommuteInfo Vanpool Participants
  • Registered Transit Riders (* eligibility determined by each transit operator, as specified below):

Eligibility by Usage of Non-Single Occupant Vehicle Mode

Must be registered with the CommuteInfo program, ridesharing at least twice a week and on the day the emergency ride is requested. To register, you can either complete a “Commuter Profile” on-line or call our toll-free phone number: 1-888-819-6110.

Eligibility by Trip Purposes

  • From work to home
  • From work to hospital/doctor’s office
  • From work to school or daycare (e.g., pick-up sick child)
  • 1 stop allowed (e.g., from work to doctor’s office to home)

Reasons for Use

  • Unscheduled overtime or late meeting (i.e., no advance warning)
  • Sickness or accident of immediate family member (child, spouse, parent)
  • Breakdown or accident of carpool vehicle on way home from work (i.e., not a vehicle that was planned to be in the shop for several days)
  • Carpool partner or vanpool driver had to unexpectedly leave work early (e.g., sickness)

Modes Used to Provide Service

A variety of modes may be utilized depending on the location and circumstances (see suggested service providers list).

  • Taxi
  • Rental car
  • Transit

Program Requirements

  • Commuter must be pre-registered with the CommuteInfo ERH service and must agree to the terms of service in order to receive a ride. To register or to receive a copy of the terms of service, contact the CommuteInfo staff by email or by calling 1-888-819-6110.
  • Each registered commuter can be reimbursed for a total of 4 ERH each calendar year or a cumulative total of $100 worth of ERH trips, even if the number of trips is less than 4.
  • Commuters must re-register annually to maintain their ERH registration. Commuters must contact the CommuteInfo office to re-register and update their registration information.
  • Depending on the nature of the emergency, and home and work locations, a commuter using the ERH service may use a taxi, car rental, transit, or any combination of these services to reach their destination point. The CommuteInfo program will pay for one vendor service and/or one transit service per request. The commuter must submit their ERH refund application and receipt to the CommuteInfo office within thirty days of the ERH trip. Please allow 45 days from receipt for review and reimbursement.
  • If the ERH trip is made by Access, the commuter will not pay for their trip at the time it is taken. Access will bill the CommuteInfo program directly for the ride. The commuter will still be required to submit a refund application for the ride. If the ride is not eligible under the ERH guidelines (described above) and/or the refund application is not submitted, Access will then bill the commuter directly for the cost of the ride.
  • If the ERH trip is made by rental car, the commuter is responsible for signing a standard rental agreement, showing a valid driver’s license, proof of insurance, providing a credit card number for collateral, returning the rental car within a 24-hour period, and the following charges: gasoline refueling charges, taxes, purchase of insurance (if necessary), additional rental charges if auto is not returned within a 24-hour period (unless the CommuteInfo program staff has given prior approval for additional rental time). The commuter will be responsible for any loss or damage to the rental car.

ERH is a free service provided by the CommuteInfo program. CommuteInfo program staff will use their best efforts to administer the Emergency Ride Home service in accordance with the guidelines shown above. By requesting assistance from the Emergency Ride Home service, the participant in the program explicitly acknowledges that the CommuteInfo program assumes no liability for the timeliness of the ERH participating vendor(s) or any accidents that may occur on the conveyance.

Advance Emergency Planning

Remember to learn about CommuteInfo’s Emergency Ride Home service before the need arises. Familiarize yourself with the acceptable conditions for which you can receive reimbursement for an Emergency Ride Home. And keep in mind:

  • The ERH service cannot be used for working late without a supervisor’s request, weather emergencies, any type of building closings or evacuations or acts of God.
  • The ERH program is for unexpected emergencies and unexpected overtime only. ERH may not be used for personal errands, previously scheduled appointments or business-related travel.

Also, it is recommended that you identify one or several possible ERH providers for your commute in advance, and keep their contact info in a convenient location, such as your wallet or purse.